INDUSTRIES · SHOPS & RETAIL

More orders, fewer abandoned baskets.

Online shops and local retailers with fast pages, product questions answered and customers helped on WhatsApp.

More orders, fewer abandoned baskets. illustration
The situation

Where enquiries leak.

Independent shops and online stores lose sales to unanswered questions about stock, sizing, delivery and returns. Customers do not wait. A fast shop with an assistant that answers on the spot turns browsers into buyers.

Unanswered product questions

Shoppers leave when they cannot get a quick answer.

Delivery and returns queries

The same questions eat into your day.

Slow mobile shop

Slow pages lose customers before they see a product.

Local shoppers missed

People nearby cannot find your opening times or stock.

What we set up

A system for shops & retail

E-commerce that converts

Fast, mobile-first shops with card payments and clear checkout.

Product and order answers

Answers from your approved product info, delivery times and returns policy.

WhatsApp for customers

Customers message you where they already are.

Local visibility

Google Business Profile and local pages for shops with a premises.

Example conversation

How it sounds.

A scripted example for this sector. Your assistant uses your own prices, areas and tone.

The assistant only gives order status or prices from information you connect. Refunds and disputes go to a person.

Scripted example, not a real customer.

First 30 days

What happens after you say yes.

A typical start for shops & retail businesses. Timings depend on how quickly information and approvals arrive.

Week 1

We review your current site, enquiries and reply times, then agree what the assistant should handle.

Weeks 2 and 3

We build and test it with you on real questions from your customers, then connect your calendar and inboxes.

Week 4

It goes live. We review real conversations together and tighten the answers.

What we track

Numbers that matter to you.

Reporting for shops & retail businesses stays practical and short.

Reply time

How quickly new enquiries get a first response, including evenings and weekends.

Qualified leads

Enquiries that include a name, need and contact details.

Bookings

Appointments, viewings or visits booked from chat or messages.

Handovers

Conversations passed to your team, and why.

Recommended starting point

Start small.

A Wild Build e-commerce site with Wild Chat. Add Local SEO if you have a shop that people visit.

FAQ

Common questions.

Not here? Ask on WhatsApp or email. We reply within one working day.

Ask on WhatsApp
Do you build online shops?

Yes. E-commerce sites start from £1,995. See the pricing page for details.

Can the assistant check stock or orders?

If your shop platform allows it, yes. Otherwise it answers from the information you give it.

Can I keep my current platform?

Often yes. We can improve speed and SEO on many existing shops, or rebuild if that serves you better.

Let us look at your shops & retail business.

A free missed-lead audit shows where enquiries are lost.

Reply, the Wild Web owl