Every agent we build, on chat, messaging apps, SMS or the phone, starts by telling the customer it is an automated assistant.
It answers from information you approve: your services, prices, hours and policies. It does not invent facts and is told to say when it does not know.
It does not give medical, legal or financial advice, and it does not take payments or make binding commitments unless you configure it to.
If a customer asks for a person, or the topic is sensitive, the conversation goes to your team with the history attached.
Conversations are handled under UK GDPR, covered by a data processing agreement. Messages and call recordings are processed on our agent platform and by trusted service providers, such as AI model, messaging and telephony providers, who act on our instructions. Call recording is only used where you have asked for it and callers have been told. See our Privacy Policy.